The Rocket Charities website is designed around user-friendly navigation tools, which enable you to easily find our most popular types of fundraising merchandise or customer service information. But, if you still cannot find what you're looking for, please contact an account manager for help by emailing us at enquiries@rocketcharities.co.uk.

At Rocket Charities we have a friendly, professional and highly experienced account management team. They are here to advise you during the decision making process. Our account managers will also help deal with enquiries and orders efficiently by answering your questions and sorting out any problems, should they arise. So, if you can't find the bag you're looking for or wish to discuss specific needs, please email us at enquiries@rocketcharities.co.uk and an account manager will get right back to you.

If a particular product grabs your fancy, simply click on the relevant button or on the 'Quick Quote' link. As soon as we receive your completed form, one of our account managers will get in touch to discuss your specific requirements so that a detailed quotation can be prepared. Assuming that you approve the costings and any visuals, which we produce free of charge, we will then send you the appropriate paperwork. Once we have received your confirmed order, our designers and artworkers will prepare your final artwork and email it to you as a .pdf for your approval. Upon receipt of your signoff, the artwork is then passed to our production department who will process your order in line with the pre-agreed delivery dates.

Our in-house designers and artworkers can accept many different formats of artwork and logos. Even if you don't have any professional artwork, we can prepare it for you. There is no charge for preparing final artwork.

Production leadtimes commence from receipt of final signoff and not the order date, and vary according to the type of merchandise chosen. We will notify you in writing of the forecast delivery date, but if you need your fundraising merchandise for a specific date, please inform us at the start and we will do our utmost to ensure that it arrives on time.

Standard industry charges cover the cost of setting up specific printing equipment to produce imprinted items. The actual charge depends on the process used, but will always be advised to you in writing.

Unfortunately, we are unable to guarantee that your pantone numbers or colour samples will be matched exactly because of the various materials and imprinting techniques used by Rocket Charities and our suppliers. Colour references supplied to us will be matched as closely as possible but Rocket Charities is not liable for any deviations of print colours or any ensuing cost. If we become aware of any potential issues, we will advise you wherever possible before production commences.

We take every possible precaution to make sure that our website features accurate information about our bags and that your artwork is thoroughly checked before production commences. However, as with any business, mistakes unfortunately do occasionally happen. Should this be the case, we promise that we will do everything in our power to resolve the issue and will keep you fully informed.